Health Advisory Team (HAT) Manager

Work Area: Administation



Posted July 9, 2020

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Job Description

The Health Advisory Team (HAT) Manager (MEMPHIS Plan/Clinical Administration) directly oversees the different pathways to care including: Church Health Medical Clinic, Urgent Care Clinic and Volunteer Doctor Community. This position is responsible for the direction and management of all aspects of the MEMPHIS Plan Health Advisory Team (HAT) including strategic planning, budgeting; sales, marketing, operating and financial activities.


  • Perform exam entrance testing, diagnostic and vitals.
  • Oversee the operations, sales, customer relations, and staff of HAT.
  • Direct all customer service, business processes, and operational aspects of the MEMPHIS Plan, including the enrollment processing and database management; billing, cash receipts processing and collections for 5,000+ participants.
  • Develop and promote relationships with various professional, community, and industry-related organizations to create continued awareness of Church Health, MEMPHIS Plan, and all medical services.
  • Represent Church Health as a speaker at speaking engagements.
  • Manage relationships with 1500 active employers and 300+ volunteer medical providers. Responsible for internal and external reporting.
  • Develop and manage the execution of sales and marketing plan and strategies to meet the annual target number for new enrollments.
  • Monitor terminations and ensure that annual net enrollment meets goal.
  • Oversight of creation and maintenance of marketing materials.
  • Develop and administer monthly quotas and commission plans.
  • Ensure that financial objectives in the budget are met, including revenue targets and expense control.
  • Responsible for timely creation of and monitoring of budget for MEMPHIS Plan.


  • Bachelor’s Degree in a Healthcare, Business or other related field from an accredited College or University required.
  • At least five (5) years’ experience in a business (preferably service-oriented) environment and/or sales, with at least three years direct management experience of both professionals and clerical staff.
  • Experience in customer service, sales, developing, achieving and managing a budget that requires both revenue generation and expense management is preferred.

Special Skills & Knowledge

  • Ability to organize and work on multiple tasks simultaneously.
  • Analytical, strategic thinking, and customer service skills.
  • Knowledge of Microsoft Applications i.e., Excel, Word, and Power Point are strongly preferred.
  • Excellent written, oral communication skills and presentation skills.Possess skills in systemize procedures that require both manual and software-aided processes.
  • Ability to understand, implement and manage sales processes.
  • Strong knowledge in managing billing and collections.


Compensation & Benefits 




Church Health offers competitive wages to attract and retain employees with great skills and ideas that align with our missionand to reward achievement. Regular performance reviews are held between each employee and his or her direct manager to ensure that achievements are recognized, and that goals and expectations are being met.


Medical, Vision & Dental

Church Health offers employees working 20 or more hours per week group major medical, vision and dental coverage, effective the 1st of the month following 30 days of employment.

Medical and vision is currently offered through BlueCross BlueShield of TN. Dependent coverage is also available. The organization currently pays approximately 50% - 80% of premiums dependent upon coverage level and number of hours worked per week.  

Affordable dental coverage is currently available through Delta Dental of TN, and spouse and dependent dental coverage is also available.






Flexible Spending Accounts &
Health Savings Accounts

Church Health offers two flexible spending account options, allowing you to save and pay for you and your family’s eligible medical, dental, vision and childcare expenses.

For participants in the High Deductible Health Plan, Church Health offers an HSA. Church Health also offers a one-time lump sum and a per pay period match for those who enroll in an HSA!





Basic Life & AD&D Insurance

Church Health offers basic life and AD&D insurance at no cost to employees.  This also covers a spouse and dependent children at no cost to the employee.  Employees may purchase additional supplemental group term life and AD&D for themselves, their spouses, and dependent children.





Short-Term and Long-Term Disability

Church Health offers short term and long term disability coverage at no cost to employees after 90 days of employment.  Short term coverage pays 70% of an employee’s eligible pay for up to 11 weeks.  Long term coverage pays 60% of an employee’s eligible wages after short term has been exhausted.  Employees must be on an approved leave of absence.






Employees working 20 or more hours per week may participate in a 401(K) deferred compensation plan that is designed to provide income for all covered employees beyond the working years.  Church Health will contribute a 3% safe harbor after one year of service and match up to an additional 1% if the employee participates.





Paid Vacation

Paid Time Off (PTO) is a benefit provided to full-time and regular part-time employees each year based on years of service and scheduled hours per week. PTO is accrued throughout the year and employees are eligible to use their accrued PTO after 90 days of employment.  Employees working less than 20 hours per week are not eligible for PTO.

Church Health also observes 10 paid holidays per year. 





Employee Assistance Program

All employees and members of their household have access to Church Health’s EAP provided by Lincoln Financial Group.  This service offers free and confidential assistance on topics ranging from stress management to substance abuse.





Professional Development

Church Health offers various opportunities for professional development, including Church Health University, our Quality Curriculum Course and external training and seminars such as Dale Carnegie Training.  




Staff Health Program

All employees are eligible for Church Health's Staff Health Program. Participants are rewarded in cash or PTO (if eligible for PTO) based on the number of points earned for making healthy decisions and participating in other events and activities. 




Church Health has served people since 1987 with our clinical services and outreach programs. Church Health seeks to reclaim the Church’s biblical commitment to care for our bodies and our spirits.


At Church Health, we are committed to diversity, striving to create a staff that reflects the diverse communities with which we work. We seek individuals of all backgrounds to join our team.

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