Director of Clinical Administration

Employment Opportunity
Position: Director of Clinical Administration
Salary: $90,000 - $105,000
Work Area: Clinical Administration
Hours: Full Time
1350 Concourse Ave
Memphis, Tennessee 38104

Director of Clinical Administration

Job Description

The Director of Clinical Administration is responsible for oversight of the Healthcare Advisory Team (MEMPHIS Plan), the revenue cycle of the Church Health clinics, the phone and front desk customer service support for Church Health, and the Church Health healthcare-related components of our compliance program.

Responsibilities

Revenue Cycle Management – This position monitors revenue cycles for all clinical service lines and facilitates process improvement as needed to achieve organizational goals.   

  • Sets processes for billing, cash receipts processing and collections 
  • Monitors accounts receivable and bad debt  
  • Manages third-party reimbursement sources and processes 
  • Creates and monitors budget for medical clinic revenue for self-pay and insured patients, as well as other third-party reimbursement sources 

Insurance Plan Management – This position serves as the primary liaison with contracted insurance plans. 

  • Negotiates plan contracts, when possible. 
  • Recommends which plans the organization should participate in and at what level. 
  • Manages flow of insured patients to meet the organization’s business and missional objectives, as well as insurance contract requirements. 

Practice Management – This position directs overall practice management functions for Church Health clinical services lines.  This includes: 

  • Patient eligibility: screening for insurance plan eligibility and keeping patient account records current with income and residency requirements 
  • Medical records: supervises medical records management 
  • Compliance: serves on Compliance Committee and stays current with healthcare compliance requirements related to privacy, security, medical records, and billing and coding processes. 
  • Healthcare provider onboarding and offboarding: manages required processes for all staff, contracted, and volunteer healthcare providers to begin and end work at Church Health. 

Healthcare Advisory Team – This position is responsible for the direction and management of all aspects of the Healthcare Advisory Team including: 

  • Strategic planning and budgeting 
  • Sales and marketing  
  • Office operations and financial activities 
  • MEMPHIS Plan participant and employer relations 
  • MEMPHIS Plan primary care volunteer provider relations  

Patient Services – This position works to ensure an environment is present where staff and patients treat each other with respect in all interactions. Specifically, this position directs customer service support and the patient experience of the medical clinics.  This includes: 

  • Clinic front desk staff and processes 
  • Central incoming line phone staff and processes 
  • Schedule management and processes for medical clinic 
  • Patient communication pathways – mailings, portal, text messages 

Qualifications

  • Bachelor’s degree or equivalent experience in the healthcare field.   
  • Master’s preferred in Healthcare Administration, Public Health, Business, or other related fields.
  • Minimum ten years of experience in a business (preferably service-oriented) environment, with at least seven years direct management experience of both professional and clerical staff.

Special Skills & Knowledge

  • Consult with other Integrated Health Directors for decisions impacting multiple areas.
  • Planning, implementing, evaluating, and maintaining many workflows, processes, and strategies of Church Health’s Clinical Administration.
  • Responsible for ensuring compliance with the MEMPHIS Plan Act of 1991 as amended in 1999 (state law) and for ensuring compliance with State and Federal regulations impacting clinical operations.
  • Expected to solve most problems independently but would seek counsel from peer group or Senior Director when needed.

About Church Health

Church Health has served people since 1987 with our clinical services and outreach programs. Church Health seeks to reclaim the Church’s biblical commitment to care for our bodies and our spirits.

Commitment to Diversity

At Church Health, we are committed to diversity, striving to create a staff that reflects the diverse communities with which we work. We seek individuals of all backgrounds to join our team.

Compensation & Benefits

Compensation

Church Health offers competitive wages to attract and retain employees with great skills and ideas that align with our mission, and to reward achievement. Regular performance reviews are held between each employee and his or her direct manager to ensure that achievements are recognized, and that goals and expectations are being met.

Medical, Vision & Dental

Church Health offers employees working 20 or more hours per week group major medical, vision and dental coverage, effective the 1st of the month following 30 days of employment.

Medical and vision is currently offered through BlueCross BlueShield of TN. Dependent coverage is also available. The organization currently pays approximately 50% – 80% of premiums dependent upon coverage level and number of hours worked per week.

Affordable dental coverage is currently available through Delta Dental of TN, and spouse and dependent dental coverage is also available.

Flexible Spending Accounts & Health Savings Accounts

Church Health offers two flexible spending account options, allowing you to save and pay for you and your family’s eligible medical, dental, vision and childcare expenses.

For participants in the High Deductible Health Plan, Church Health offers an HSA. Church Health also offers a one-time lump sum and a per pay period match for those who enroll in an HSA!

Basic Life & AD&D Insurance

Church Health offers basic life and AD&D insurance at no cost to employees. This also covers a spouse and dependent children at no cost to the employee. Employees may purchase additional supplemental group term life and AD&D for themselves, their spouses, and dependent children.

Short-Term and Long-Term Disability

Church Health offers short term and long term disability coverage at no cost to employees after 90 days of employment. Short term coverage pays 70% of an employee’s eligible pay for up to 11 weeks. Long term coverage pays 60% of an employee’s eligible wages after short term has been exhausted. Employees must be on an approved leave of absence.

401k

Employees working 20 or more hours per week may participate in a 401(K) deferred compensation plan that is designed to provide income for all covered employees beyond the working years. Church Health will contribute a 3% safe harbor after one year of service and match up to an additional 1% if the employee participates.

Paid Vacation

Paid Time Off (PTO) is a benefit provided to full-time and regular part-time employees each year based on years of service and scheduled hours per week. PTO is accrued throughout the year and employees are eligible to use their accrued PTO after 90 days of employment. Employees working less than 20 hours per week are not eligible for PTO.

Church Health also observes 10 paid holidays per year.

Employee Assistance Program

All employees and members of their household have access to Church Health’s EAP provided by Lincoln Financial Group.  This service offers free and confidential assistance on topics ranging from stress management to substance abuse.

Professional Development

Church Health offers various opportunities for professional development, including Church Health University, our Quality Curriculum Course and external training and seminars such as Dale Carnegie Training.

Staff Health Program

All employees are eligible for Church Health’s Staff Health Program. Participants are rewarded in cash or PTO (if eligible for PTO) based on the number of points earned for making healthy decisions and participating in other events and activities.