Job Description
The Director of Clinical Administration is responsible for oversight of the revenue cycle of the Church Health clinics, the phone and front desk customer service support for Church Health, and the Church Health health care-related components of our compliance program.
Responsibilities
- Monitors revenue cycles for all clinical service lines and facilitates process improvement as needed to achieve organizational goals.
- The primary liaison with contracted insurance plans.
- Directs overall practice management functions for Church Health clinical services lines.
- Directly supervises 3 Bachelor’s level managers and 1-2 graduate assistants. Indirectly supervises 20-25 additional positions.
- Meets with supervisor(COO) bi-weekly, with other communication and reporting conducted in operational groups.
- Making sure processes are in place to prevent and minimize errors that could affect operations, regulatory compliance, or public relations. Accuracy of work is checked through regular reports of outcomes (quality, budget, and others) as well as planned audits to assure compliance.
- Represents the organization to the public by way of speaking engagements, talking to community, physicians, medical practice executives, donors, volunteers, etc. Participates in collaborative meetings and working groups with other organizations in the community, representing Church Health in a decision-making position.
- Ensure an environment is present where staff and patients treat each other with respect in all interactions. Specifically, this position directs customer service support and the patient experience of the medical clinics.
Qualifications
- Master’s preferred in Healthcare Administration, Public Health, Business, or other related fields.
- Minimum ten years of experience in a business (preferably service-oriented) environment, with at least seven years direct management experience of both professional and clerical staff.
Special Skills & Knowledge
- Consult with other Integrated Health Directors for decisions impacting multiple areas.
- Planning, implementing, evaluating, and maintaining many workflows, processes, and strategies of Church Health’s Clinical Administration.
- Expected to solve most problems independently but would seek counsel from peer group or Senior Director when needed.