Phone Nurse

Employment Opportunity
Position: Phone Nurse
Salary: $62K
Work Area: Clinic/Administration
Hours: Full Time
1350 Concourse Ave
Memphis, Tennessee 38104

Phone Nurse

Job Description

The Phone Nurse position provides patient services for patients who either need to be called by the clinic, or who initiate a call to the clinic related to their health care needs. This includes receiving a list of calls, reviewing charts, prioritizing call backs, routing calls to appropriate clinic staff for call back, and routing calls/requests to the appropriate clinic staff.


  • Returns calls and/or portal messages, and/or routes calls and messages to appropriate clinic staff or physician to take appropriate action.
  • Telephone duties will typically involve triaging patients with acute medical needs via telephone conversation, scheduling appropriate medical appointments for patients, and communicating necessary information to providers and other medical offices.
  • Prioritizes callbacks based on need as determined by review of information given by patient, physician, or others.
  • Reviews charts of patients requiring or requesting call back.
  • Creates and sends correspondence to patients per Provider’s request regarding test results, diet or lifestyle changes.


  • Associate’s Degree from an accredited School of Nursing and State of Tennessee License are required.
  • Minimum of 2 years as Registered Nurse or 4 years as a Licensed Practical Nurse.
  • Experience in telephone triage, primary care, and/or pediatric is preferred.
  • Experience in working in Family Medicine, Residency, Pediatrics, Public Health or a multilingual setting is preferred and strongly considered.

Special Skills & Knowledge

  • Outstanding organizational and communication skills
  • Knowledge of Microsoft Applications i.e., Excel, Word, and PowerPoint are strongly preferred.
  • Detail-oriented and self-motivated.
  • Knowledgeable of pathophysiology.
  • Must have knowledge of resources available to respond to needs of patients.
  • Ability to provide direct patient care within the scope of one’s nursing qualifications and licensure.

About Church Health

Church Health has served people since 1987 with our clinical services and outreach programs. Church Health seeks to reclaim the Church’s biblical commitment to care for our bodies and our spirits.

Commitment to Diversity

At Church Health, we are committed to diversity, striving to create a staff that reflects the diverse communities with which we work. We seek individuals of all backgrounds to join our team.

Compensation & Benefits


Church Health offers competitive wages to attract and retain employees with great skills and ideas that align with our mission, and to reward achievement. Regular performance reviews are held between each employee and his or her direct manager to ensure that achievements are recognized, and that goals and expectations are being met.

Medical, Vision & Dental

Church Health offers employees working 20 or more hours per week group major medical, vision and dental coverage, effective the 1st of the month following 30 days of employment.

Medical and vision is currently offered through BlueCross BlueShield of TN. Dependent coverage is also available. The organization currently pays approximately 50% – 80% of premiums dependent upon coverage level and number of hours worked per week.

Affordable dental coverage is currently available through Delta Dental of TN, and spouse and dependent dental coverage is also available.

Flexible Spending Accounts & Health Savings Accounts

Church Health offers two flexible spending account options, allowing you to save and pay for you and your family’s eligible medical, dental, vision and childcare expenses.

For participants in the High Deductible Health Plan, Church Health offers an HSA. Church Health also offers a one-time lump sum and a per pay period match for those who enroll in an HSA!

Basic Life & AD&D Insurance

Church Health offers basic life and AD&D insurance at no cost to employees. This also covers a spouse and dependent children at no cost to the employee. Employees may purchase additional supplemental group term life and AD&D for themselves, their spouses, and dependent children.

Short-Term and Long-Term Disability

Church Health offers short term and long term disability coverage at no cost to employees after 90 days of employment. Short term coverage pays 70% of an employee’s eligible pay for up to 11 weeks. Long term coverage pays 60% of an employee’s eligible wages after short term has been exhausted. Employees must be on an approved leave of absence.


Employees working 20 or more hours per week may participate in a 401(K) deferred compensation plan that is designed to provide income for all covered employees beyond the working years. Church Health will contribute a 3% safe harbor after one year of service and match up to an additional 1% if the employee participates.

Paid Vacation

Paid Time Off (PTO) is a benefit provided to full-time and regular part-time employees each year based on years of service and scheduled hours per week. PTO is accrued throughout the year and employees are eligible to use their accrued PTO after 90 days of employment. Employees working less than 20 hours per week are not eligible for PTO.

Church Health also observes 10 paid holidays per year.

Employee Assistance Program

All employees and members of their household have access to Church Health’s EAP provided by Lincoln Financial Group.  This service offers free and confidential assistance on topics ranging from stress management to substance abuse.

Professional Development

Church Health offers various opportunities for professional development, including Church Health University, our Quality Curriculum Course and external training and seminars such as Dale Carnegie Training.

Staff Health Program

All employees are eligible for Church Health’s Staff Health Program. Participants are rewarded in cash or PTO (if eligible for PTO) based on the number of points earned for making healthy decisions and participating in other events and activities.