The Systems Analyst II plays a key role in managing the Church Health constituencies as they relate to new and non-established software systems and operations workflows. This position is responsible for the complete SDLC (Systems Development Life Cycle). This includes gathering and analyzing information as it pertains to the technical requirements, business requirements, and/or functionality requirements of information systems. This position manages projects and works with outside vendors and internal customers to select, upgrade, configure, and monitor software systems. The Systems Analyst II also documents new systems processes and trains CH staff on the documented processes. Supports commercial applications used at Church Health when top-tier support is needed, or new business problems are identified.
- Works with work area leadership to facilitate new software projects and workflows to ensure business needs are met within defined project scope, schedule, and cost.
- Assists work area leadership to ensure that new software functions are implemented, and employees demonstrate the appropriate skills to achieve performance results.
- Supports commercial applications used at Church Health when top-tier support is needed, or new business problems are identified.
- Manages development and delivery of reports on project and program quality measures. This includes the review of project reporting goals and the capture of metrics needed to measure the achievement of program goals and the quality assurance of systems data.
- Analyzes new system requirements for selecting and implementing information systems.
- Successfully integrates new software systems workflows into established work area business processes.
- Establishes and maintains working relationships with application vendors.
- Creates system and process documentation for newly implemented workflows and software systems.
- Initiates employee training sessions, and the creation of training materials in compliance with service line business goals. Also facilitates training for end users to leverage training resources offered by software vendors
- Manages projects to upgrade existing applications to stay current.
- Bachelor’s degree in computer-related field, or equivalent combination of education and work experience in IS.
- Minimum five years in Information Systems.
- Must have experience with supporting Nextgen Enterprise EPM and EHR applications.
Special Skills & Knowledge
- Strong organizational skills needed to manage projects to completion within scope, schedule, cost, and quality constraints.
- Skilled problem solver, critical thinker, and process developer. Ability to research and apply standards and to create new standards.
- Ability to analyze large and complex sets of requirements and data.
- Above average interpersonal skills as this person interfaces with staff at all levels and must often explain complex topics. Exceptional skills in ability to train users in a user interface.