Patient Service Assistant (Bilingual)

Work Area: Clinic

FULL TIME

MEMPHIS, TENNESSEE

Posted July 26, 2019

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Job Description & Responsibilities

The Patient Service Assistant (“PSA”) will provide front desk services and /or telephone assistance to patients coming to the clinic for health care. This includes:

• Greeting and directing patients to the appropriate area for services
• Answering and accurately routing calls
• Adding new patient information to database
• Scheduling appointments
• Verifying Insurance eligibility
• Participating in patient orientation sessions as needed
• Collecting patient demographics/fees
• Preparing daily reconciliation report
• Posting/updating data in software system
• Assisting with organization and maintenance of files

Qualifications

  • High School Diploma or GED
  • At least 3 years of experience in a fast-paced health care environment as a receptionist or in a similar front-desk position.

Special Skills & Knowledge

  • Must be able to communicate effectively on the telephone, pay attention to details, have strong computer and data entry skills.
  • Knowledge of HIPAA regulations, medical care codes and industry standards.
  • Must be Bilingual Spanish and English-speaking.

Work Style

  • Self-starter
  • Highly accurate
  • Ability to work independently 
  • “Customer service first” mentality

Compensation & Benefits (Full Time)

 

Competitive Salary

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Health & Dental

We offer employees working 20 or more hours per week a comprehensive package of group health and vision, dental and life insurance benefits. Dependent coverage is also available. 

 

 

401k 

Employees working 20 or more hours per week may participate in a 401(K) deferred compensation plan that is
designed to provide income for all covered employees beyond the working years.

 

 

Paid Vacation

PTO is a benefit provided to full-time employees each year on the basis of years of service. Summer, temporary and part-time employees working less than 20 hours per week are not eligible for PTO.

 

 

Professional Development

Church Health offers various opportunities for professional development, including Church Health University, our Quality Curriculum Course and external training and seminars such as Dale Carnegie Training.  

 

 

Staff Health Program

Employees working 20 or more hours per week are eligible for Church Health's Staff Health Program. Participants are rewarded in cash or PTO for making healthy decisions. 

 

ABOUT CHURCH HEALTH

Church Health has served people since 1987 with our clinical services and outreach programs. Church Health seeks to reclaim the Church’s biblical commitment to care for our bodies and our spirits.

COMMITMENT TO DIVERSITY

At Church Health, we are committed to diversity, striving to create a staff that reflects the diverse communities with which we work. We seek individuals of all backgrounds to join our team.

Church Health

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