Patient Service Assistant

Employment Opportunity
Position: Patient Service Assistant
Salary: Starts at $16.00/hr
Work Area: Clinic
Hours: Full Time
1350 Concourse Ave
Memphis, Tennessee 38104
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Patient Service Assistant

Job Description

This position’s overall purpose is to provide patient services for patients who come to Church Health for health care. This includes answering and routing all income calls, scheduling appointments, verifying medical insurance eligibility, collecting patient demographics and fees and posting data in the system. Patient service assistants are the first line of contact for outside community partners, for example, patients, donors, volunteers, etc. Thus, it is a vital part of the job to provide outstanding customer service to all that we are in contact with including fellow employees.

Responsibilities

  • Answer Church Health multi-line phone system or provide reception services for patients who come to Clinic for health care Answer and accurately route all incoming calls received on the Center’s main incoming line to the appropriate employee. Type messages from patients and route to the appropriate personnel. Scanning of various documents into patient’s carts. (Phone PSA)
  • Provide services for patients who come to Church Health for health care by collecting demographic information and scanning information into software systems. Collect monetary income documents; verify medical insurance eligibility and direct patients to appropriate areas for services. (Front Desk PSA)
  • Ensure accurate collection of fees in conjunction with physician’s Diagnostic treatment and post in software system. Prepare reconciliation report by matching fees collected and balancing out funds at the end of each day.
  • Schedule patients for appointments either in person or via phone. Ensure patient’s information is up to date. Contact patients as deemed necessary. Send out patient communications for all clinical service lines. Assist in establishing patients.

Qualifications

  • High School Diploma or GED
  • At least 3 to 5 years’ experience as a receptionist or at the front desk in a health care environment.
  • Bilingual candidate preferred

Special Skills & Knowledge

  • Must be able to communicate effectively on the telephone pay attention to details
  • Must have knowledge of resources available to respond to the needs of patients.
  • Must have strong computer and data entry skills, and knowledge of HIPAA regulations, healthcare codes and industry standards
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About Church Health

Church Health has served people since 1987 with our clinical services and outreach programs. Church Health seeks to reclaim the Church’s biblical commitment to care for our bodies and our spirits.

Commitment to Diversity

At Church Health, we are committed to diversity, striving to create a staff that reflects the diverse communities with which we work. We seek individuals of all backgrounds to join our team.
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Compensation & Benefits

Compensation

Church Health offers competitive wages to attract and retain employees with great skills and ideas that align with our mission, and to reward achievement. Regular performance reviews are held between each employee and his or her direct manager to ensure that achievements are recognized, and that goals and expectations are being met.

Medical, Vision & Dental

Church Health offers employees working 20 or more hours per week group major medical, vision and dental coverage, effective the 1st of the month following 30 days of employment.

Medical and vision is currently offered through BlueCross BlueShield of TN. Dependent coverage is also available. The organization currently pays approximately 50% – 80% of premiums dependent upon coverage level and number of hours worked per week.

Affordable dental coverage is currently available through Delta Dental of TN, and spouse and dependent dental coverage is also available.

Flexible Spending Accounts & Health Savings Accounts

Church Health offers two flexible spending account options, allowing you to save and pay for you and your family’s eligible medical, dental, vision and childcare expenses.

For participants in the High Deductible Health Plan, Church Health offers an HSA. Church Health also offers a one-time lump sum and a per pay period match for those who enroll in an HSA!

Basic Life & AD&D Insurance

Church Health offers basic life and AD&D insurance at no cost to employees. This also covers a spouse and dependent children at no cost to the employee. Employees may purchase additional supplemental group term life and AD&D for themselves, their spouses, and dependent children.

Short-Term and Long-Term Disability

Church Health offers short term and long term disability coverage at no cost to employees after 90 days of employment. Short term coverage pays 70% of an employee’s eligible pay for up to 11 weeks. Long term coverage pays 60% of an employee’s eligible wages after short term has been exhausted. Employees must be on an approved leave of absence.

401k

Employees working 20 or more hours per week may participate in a 401(K) deferred compensation plan that is designed to provide income for all covered employees beyond the working years. Church Health will contribute a 3% safe harbor after one year of service and match up to an additional 1% if the employee participates.

Paid Vacation

Paid Time Off (PTO) is a benefit provided to full-time and regular part-time employees each year based on years of service and scheduled hours per week. PTO is accrued throughout the year and employees are eligible to use their accrued PTO after 90 days of employment. Employees working less than 20 hours per week are not eligible for PTO.

Church Health also observes 10 paid holidays per year.

Employee Assistance Program

All employees and members of their household have access to Church Health’s EAP provided by Lincoln Financial Group.  This service offers free and confidential assistance on topics ranging from stress management to substance abuse.

Professional Development

Church Health offers various opportunities for professional development, including Church Health University, our Quality Curriculum Course and external training and seminars such as Dale Carnegie Training.

Staff Health Program

All employees are eligible for Church Health’s Staff Health Program. Participants are rewarded in cash or PTO (if eligible for PTO) based on the number of points earned for making healthy decisions and participating in other events and activities.

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